GM Stops Deliveries Due to OnStar Issues

By Logan Utsman on Monday, September 10th, 2012

Because of a software glitch, certain General Motors products will be delayed from landing in the hands of the public. The issue surrounds vehicles equipped with the telematics system OnStar with most of them being 2012 or 2013 model year cars and trucks. For some reason, if a vehicle is involved in an accident that doesn’t set off the airbag, the OnStar crash notification system will not notify the call center. Given that the problem is just a software issue and doesn’t have any negative effect on the emergency call button’s actual manual operation, a remedy should be finished in the coming week.

According to Automotive News, the affected vehicles range from the 2013 Chevrolet Cruze, Equinox and Volt to the Cadillac ATS and XTS. Other at risk products are the Buick Verano, GMC Terrain and the 2012 Cadillac SRX. So far, GM is working on about 60,000 vehicles sitting on dealership lots and for the few already in the hands of drivers, notification of the issue has been released. Earlier, a remote patch for the glitch was exported and resolved the problem on a large number of vehicles. For the ones still not fixed, the disconnection should be remedied by the end of September.

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2013 Cadillac ATS Pictures