The turbo needs replaced on my 2005 Legacy. I had a friend tow it to the dealer. They ordered the part and said that it would be covered under the 6 yr 60K mile warrenty. I went to pick it up tonight and the only way that they would release the car to me was I either pay $1100 or produce 7-8 reciepts of oil changes. They needed the reciepts so that it would be covered under the warrenty. Needless to say I did not have the $1100 or 7-8 reciepts. I get the oil changed at various places and am not sure I can even come up with 7-8. I signed nothing since my friend took it. I let so pissed and am not sure what to do at this point if I can not produce the reciepts. Since I did not sign anything authorizing the repair do I have the right to just go and get the car??
Is Subaru trying to get out of covering my warrenty repair??
- Thread starter vday
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I imagine there are some facts in this case that aren't being disclosed to us. Bottom line, you have to keep records for ANY warranty. If you can't prove you did the proper oil changes, at places that know how to handle a turbo, then you cannot prove the part was defective. Changing oil on a turbocharged car should only be done by someone who knows how to change oil on a turbocharged car. I suppose you could argue you didn't personally authorize the repair, and they could take the part out, but it still wouldn't work properly. And perhaps your friend gave them authorization on your behalf. After all, he did have possession of the vehicle when it went into the shop.
Turbocharged engines require oil changes every 3,000 to 3,500 miles, more often in severe conditions, winter, rush-hour traffic, etc. There is an extra step on your car that must be done after an oil/filter change before starting the engine: “prime the oil system”. Otherwise, if the engine is started with an unprimed oil system and empty filter, the turbo will not be receiving any oil for the first few seconds of operation.
If you cannot prove you followed the schedule, you will never, ever, get warranty service. That is the best possible reason for people to do basic scheduled maintenance at a dealer during the warranty period, or at least at the same shop every time, a place that can produce a record, not "various places".
Turbocharged engines require oil changes every 3,000 to 3,500 miles, more often in severe conditions, winter, rush-hour traffic, etc. There is an extra step on your car that must be done after an oil/filter change before starting the engine: “prime the oil system”. Otherwise, if the engine is started with an unprimed oil system and empty filter, the turbo will not be receiving any oil for the first few seconds of operation.
If you cannot prove you followed the schedule, you will never, ever, get warranty service. That is the best possible reason for people to do basic scheduled maintenance at a dealer during the warranty period, or at least at the same shop every time, a place that can produce a record, not "various places".
I imagine there are some facts in this case that aren't being disclosed to us. Bottom line, you have to keep records for ANY warranty. If you can't prove you did the proper oil changes, at places that know how to handle a turbo, then you cannot prove the part was defective. Changing oil on a turbocharged car should only be done by someone who knows how to change oil on a turbocharged car. I suppose you could argue you didn't personally authorize the repair, and they could take the part out, but it still wouldn't work properly. And perhaps your friend gave them authorization on your behalf. After all, he did have possession of the vehicle when it went into the shop.
Turbocharged engines require oil changes every 3,000 to 3,500 miles, more often in severe conditions, winter, rush-hour traffic, etc. There is an extra step on your car that must be done after an oil/filter change before starting the engine: “prime the oil system”. Otherwise, if the engine is started with an unprimed oil system and empty filter, the turbo will not be receiving any oil for the first few seconds of operation.
If you cannot prove you followed the schedule, you will never, ever, get warranty service. That is the best possible reason for people to do basic scheduled maintenance at a dealer during the warranty period, or at least at the same shop every time, a place that can produce a record, not "various places".
Turbocharged engines require oil changes every 3,000 to 3,500 miles, more often in severe conditions, winter, rush-hour traffic, etc. There is an extra step on your car that must be done after an oil/filter change before starting the engine: “prime the oil system”. Otherwise, if the engine is started with an unprimed oil system and empty filter, the turbo will not be receiving any oil for the first few seconds of operation.
If you cannot prove you followed the schedule, you will never, ever, get warranty service. That is the best possible reason for people to do basic scheduled maintenance at a dealer during the warranty period, or at least at the same shop every time, a place that can produce a record, not "various places".