I bought something from them once, it was one of these life like dolls but when I got it, it was as ugly as sin and nothing like the picture and cost over £100. I returned it and they gave me a full refund - no problems. The only thing is..you have to pay for the postage if you decide you want to return something. Oh yes, one other thing.. they bombard you with mail for about a year after, trying to get you to buy more stuff.