Not too long ago, OnStar notified its customers that effective December 1, their policies were going to change. The live-operator service provider found in a plethora of General Motors products made the decision to have a vehicle’s data continually transmitted even after the service was cancelled. Unless a customer called and asked specifically for the service to be ultimately cancelled, a connection to a vehicle and OnStar’s information centers would automatically still be tethered. After some customer complaints, the company has reversed its decision and will not follow through with their December 1 plan.
“We realize that our proposed amendments did not satisfy our subscribers,” OnStar President Linda Marshall said. “This is why we are leaving the decision in our customers’ hands. We listened, we responded and we hope to maintain the trust of our more than 6 million customers.” Marshall also mentioned that if the option to be continually connected was ever offered, it would only be available if and only if a customer asked for it. The idea behind the data connection was that OnStar would be able to continue to warn drivers about vehicle recalls and urgent weather reports. But in this day and age where subjects such as identity theft and privacy are very important to the American public, the idea made just the right amount of people simply too uneasy.
Source: GM
